UX Series EP01: Streamlining Financial Apps with OCR for Better UX
Design Team
August 23, 2023

Optical Character Recognition (OCR) is a technology that recognizes text within images, photos, or scanned documents and converts it into machine-readable text. It enables designers to extract information from visuals and integrate it into their designs, streamlining various processes and enhancing user interactions.

Putting Users First

As a Product Designer, I'm genuinely excited about the prospect of incorporating diverse technologies into each project. It's like having a whole toolbox of creativity and innovation at my disposal! Nevertheless, we can't let our enthusiasm blind us to the most critical element – the users. They are the ones who will ultimately interact with our designs, and their experience should be our compass.

Now, let's talk about Optical Character Recognition (OCR) – a fascinating tool that gives words a life of their own. By harnessing its potential, we can create captivating user experiences that bring a new dimension to written content. However, we need to tread carefully on this path. Our mission is to make the user experience smooth and intuitive, so users can effortlessly engage with the content, without feeling bewildered by the technology.

By infusing our designs with user-centric thinking and thoughtful creativity, we'll craft an experience that resonates with users on a deeper level.

The Overall Experience

In our project, we've implemented Optical Character Recognition (OCR) to simplify the data entry process. With OCR, we can automatically extract information from users' national identity cards and fill in the necessary form fields.

By utilizing this technology, we aim to enhance the user experience by reducing manual input and minimizing the chances of errors. It's all about making things smoother and more efficient for our users, saving them time and effort.

the overall experience of the app

Seamless Process

In the traditional approach, users frequently experience a jarring screen rotation when using the camera to capture a document. This sudden change in orientation can lead to disorientation and leave users unsure about what to do next in the process. Such disruptions can be frustrating and may hinder users from seamlessly proceeding with their tasks.

By identifying and rectifying the potential pain point, we've taken a different approach to avoid this inconvenience. Users can now maintain the same phone position while interacting with the camera, ensuring a seamless and uninterrupted experience. This approach also allows users to focus on their task without any disruptions or disorientation.

Automated Image Recognition

When it comes to camera-related actions, we've recognized a potential concern with having users manually press a button to capture images. This approach may lead to uncertainty, as users might not be sure if the images they capture are suitable for the system to effectively recognize and learn from.

To address this, we've explored alternative solutions that promote a more user-friendly experience. One option is to implement real-time feedback or guidance for users while capturing images. For instance, we can provide visual indicators or messages that inform users about the image quality and whether it meets the system's requirements.

Another effective approach to address the issue is by incorporating automatic image recognition and analysis into the system. By harnessing advanced image processing algorithms, we can assess the quality of the captured images in real-time. This automated process allows users to have peace of mind, knowing that the system is capable of recognizing and learning from the images without requiring any user input during the capture phase. Users can confidently proceed with capturing images, knowing that the system is efficiently evaluating them.

After the automatic capture, users can then review the images and decide how to proceed. They have the freedom to choose the best images that meet their preferences or the system's requirements. This way, users retain control over their selection, empowering them to make informed decisions regarding the images they wish to utilize.

By leveraging automatic image recognition and analysis, we not only enhance the user experience by reducing uncertainty but also streamline the entire process. Users can focus on their task at hand, secure in the knowledge that the system efficiently evaluates the captured images, leading to a more seamless and intuitive interaction.

Conclusion

In conclusion, our design approach for the OCR implementation in the HD SAISON Vietnam project is driven by a deep commitment to delivering a seamless and user-friendly experience. By harnessing the power of Optical Character Recognition (OCR), we aim to enhance the user interactions and streamline various processes.

Putting users at the core of our designs, we prioritize their needs, preferences, and comfort. Through user-centric thinking and thoughtful creativity, we create captivating experiences that resonate on a deeper level with our audience.

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